Dason Howard, Service Advisor at James Wood Motors in Decatur, has earned the GM Mark of Excellence Award, General Motors’ national recognition for top-performing dealership employees.

The Hardest Job to See

When your truck gets fixed right, you thank the technician. Fair enough. But the person who made the whole visit work was probably your service advisor.

The advisor is the one who heard “it’s making a weird noise when I turn left” and turned it into something a technician could diagnose. The one who called you before the extra work happened instead of after. The one who had your paperwork ready so pickup took five minutes instead of thirty. When a service visit feels smooth, that’s the advisor doing their job well enough that you never notice the effort.

GM notices. The Mark of Excellence program ranks service advisors across the country on customer satisfaction survey results, GM training certifications, and tenure. Dason’s performance put him among the top advisors in the nation.

Why It Matters to You

Customer satisfaction scores come from real surveys filled out by real customers after real service visits. Dason didn’t earn this award in a classroom. He earned it at the service counter, one customer at a time, over years of visits to our Decatur store.

So when you hand Dason your keys, you’re working with a service advisor GM has ranked among the best in the country. That should make your next oil change feel a little different.

Congratulations, Dason

Thank you for the standard you set every day. Awards like this don’t happen by accident, and everyone at James Wood Motors knows exactly how much work sits behind yours.

Schedule your next service visit online or call our service department and ask for Dason.